WHEN WILL MY ORDER SHIP/ BE DELIVERED?
Most orders are being processed and shipped in 0 to 3 business days after your order is made. We are always doing our best to make sure your order is sent as quickly as possible! For this reason we may ship an order faster than we are able to accommodate order adjustment requests (See Point 2 below)
Due to our efforts to get customers their orders as quickly as possible, our staff may be unable to respond to and process order modification requests before the orders get shipped out. We have increased our dedicated online customer service staff to mitigate this issue, but order modification requests may still not be possible in instances where an order has begun its fulfillment journey.
Changes to existing orders can be made by contacting our shipping department at khyletentertainment@gmail.com or (778)-652-5305.
Address changes must be made by a staff member. Changing the information on your account will not change the order details on our end. You must email or call us if you need to update this information.
Please try to give as much advance notice as possible if you are moving or changing addresses and have outstanding orders with us.
Currently we ship anywhere within Canada, the United States of America and Internationally. Certain products cannot be shipped to the United States of America due to publisher restrictions. This includes Sealed Magic: The Gathering products, and select other products. Certain sale items may also be exempt from shipping to the USA. All restrictions will be noted on the given product's page.
ALL ORDERS*
We offer flat rate of $15.00 on all shipping orders being delivered to addresses in Canada. If the value of the order meets or exceeds $99.00 before taxes and shipping charges, it will be eligible for free shipping.
These parcels are sent with either Fedex or Purolator at our discretion.
Oversized Orders or Orders to Remote Areas are Subject to Additional Fees. You will be contacted accordingly.
We offer flat rate $20.00 expedited shipping on orders being delivered to addresses in most continental states. Orders over $99.00 in these states will be eligible for free shipping. These parcels are sent via Canada Post Expedited Parcel / USPS Expedited or UPS. Order must be a minimum of $20.00.
We are not responsible for any customs, duties, or other fees incurred after the initial transaction has processed.
Oversized Orders or Orders to Remote Areas are Subject to Additional Fees. You will be contacted accordingly.
All orders are taxed according to your Province, Territory or State.
You can provide special delivery instructions in the notes section provided at checkout. If you have a last minute change/request or instructions which require special attention please contact the shipping department at (778)-652-5305.
In the unfortunate event that you receive any damaged items in your parcel, please contact us at khyletentertainment@gmail.com or call us at (778)-652-5305 with your order number and a description of the problem. Please also provide a photo of the problem if possible.
If the parcel you receive is damaged please document that as well so that we can be reimbursed by the carrier. We will gladly exchange, return or discount any damaged items. Superficial scuffing/tearing/damage on Trading Card Game Sealed Product that has no impact on the internal contents will not qualify as such and will be reviewed on a case-by-case basis for approval.
Should you decide you do not want a product within 14 days of delivery or pick-up we will gladly offer a refund upon return of the product less any shipping costs incurred to us (whether free shipping or flat rate). The product must be in original condition, unopened and must arrive to us in that same condition. You will be responsible for any shipping costs associated with the return. We do not accept returns on Trading Card Game singles, Trading Card Game sealed product, Clearance items or Randomized Items such Blind Boxes/Bundles.
For information on returning in-store purchases, please see our Store Policies page.
Orders containing Pre-Order items will be held until ALL products in the order have been released. Please see our full Pre-Order Policy & FAQ for more details before pre-ordering from us. Pre-Order Cancellations/Reductions will be charged a 10% fee based on the total order value. If a substitution is made or a store credit issued, to avoid the fee, all transaction tied to the substitution/credit are final sale.
In certain extraneous cases, additional shipping charges may be required. In these situations you will be contacted to arrange payment.
If a product increases in cost to us from distribution, in rare circumstance we reach out to you in order to pay an updated rate for the item. (For example, if an items cost to us increase so much that we are selling it at a loss). You will be contacted regarding this and invoiced accordingly.
All orders are subject to product availability. If an item is not in stock/over sold when your order is placed, we will attempt to contact you and remove the item from your order. If this brings your order total below the minimum free shipping threshold we will still ship the rest of your order free of charge.
We reserve the right to adjust the quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes made to your order. This pertains to and is not limited to "buyouts" and other orders involving the sale of high demand products. If an order is deemed to be for resale purposes it may also be subject to a potential adjustment.
Your may receive a text message or phone call as part of a 3rd Party Service /confirming a purchase you have made at Khylet Entertainment, please reply if need be accordingly. You may be asked for some forms of Image Verification as well in certain cases for verification purposes. Orders that do not respond accordingly to any correspondence regarding Fraud Checks/Prevention from Viyro Cards may be subject to cancellation.
Orders may be subject to a name, address, and phone verification with the issuing bank of the credit card. If there are any discrepancies or errors that arise from this process we will attempt to contact you to resolve the issue.
At our discretion we may include a Card For Pickup or Signature option for higher valued orders or orders we deem high risk. This acts as insurance/seller protection and also prevents the theft of orders left on doorsteps.
Should Store Credit/Gift Card be issued to a customer for any reason (Buylist/Trade Submission, Alternative method of Full or Partial Refund of an order etc.) it is non-refundable and cannot be transferred or converted to another payment method or currency.